From the admin page you can view the ticket submitted to your help desk, respond, and add new tickets. Start by clicking View Support Tickets.
You can search through your support tickets by number, username, keywords, status, priority, department, staff member, and when they were entered. To view all support tickets, simply leave these fields blank and click Search.
Here you will see a list of tickets matching your search criteria. To view or respond to a ticket, click on its ID number. To add a new ticket, click Add Ticket.
You can also download and upload tickets in Comma Delimited Format (CSV) and Tab Delimited Format.
