To search through the users who have registered for your help desk, click Manage Users.
From here you can add new users to your help desk or search for current users. Searching for a current users allows you to easily view all the tickets they have entered in the help desk system.
When adding users, you can enter their login information, interest group, and e-mail address, and you can have them subscribed to the mailouts with your contact manager.
When searching for users, you can search by interest group, user name, sign up date, and e-mail. To view all users, leave these fields blank.
You will see the results of your search on this page. Users who are not subscribed to mailouts are in red. To view a user's information, as well as the tickets they have submitted, click on their username.
