To create staff members for your online support desk, start by clicking Manage Staff.
On the Manage Staff page you will see any current staff members you have, their e-mail address, and their department. You can edit any staff member's properties by clicking on their username, or you can create new staff members by clicking Add Staff. You can also search the calendars of staff members for reminders.
Start off by entering the staff member's login information and e-mail address.
Next, select options for that staff member, such as the ability to respond to tickets and delete tickets.
If you enable this option, you can enter this staff member's relative order in which to receive chat requests. Select the department(s) that this staff member will belong to in the support desk. Finally, you can also enter a signature which will be automatically added to the end of this staff member's messages. When you are finished click Update Staff Member, and the new staff member will be added.
Once a staff member has been created, you can also view their Performance by clicking on their user name.
When searching for calendar events, you can search by staff member, category, keyword, event date, and status.
When you see the results, you can click on an event name to view it, and you can add new events and manage event categories.
