There are a number of general settings that can be customized for your company's help desk regarding the live chat system. Start by clicking Manage Settings.
When a user requests a chat but there are no available staff members, you can choose to have them redirected to your help desk instead. Below, you can also delete and upload new images for the chat window's logo, chat icon, and the chat icon that appears in your help desk.
In the section shown below, you can set options for polling, which is the amount of time a user waits when requesting a chat session. You can set the maximum polling time before the user is redirected, and you can set what order your staff members will receive chats. In this section you can also customize the color scheme of the chat window and the messages users will receive.
In the section shown here, you can upload pictures for the online and offline status of your live chat system. You can create a short message for those as well.
From the Login Manager section, you can choose to require all users to register and sign in to receive help through online chat. You can also allow new guests to chat without logging in, and you can allow users to sign up or retrieve their password. When you are finished, click Update to apply the settings.
