1. How do I reset the admin password?
You will need to follow these instructions if you ever loose your administrative password and you would like to reset the password.
1) Download the reset_password.php file from your support directory.
2) Open that file in an editor and enter in your database information between the single quotes.
3) Save the file and upload back into the support directory.
4) Once it's been uploaded then go to that page in a web browser, once you visit the page in a web browser it will reset the username and password back to
login: admin
password: admin
Then you should login with admin/admin and change the password.
5) Make sure you remove your database information from the reset_password.php page.
2. I am having trouble uploading large files, what can I do?
Uploading Large Files:
If you are looking to upload large files to the support to import contacts then you need to do the following:
1. You need to change the setting in PHP called:
upload_max_filesize
and
post_max_size
These values should be set to 16M
You can do this through the php.ini file or you can add this line to your apache under the virtual host and re-start apache:
php_admin_value upload_max_filesize 16M
php_admin_value post_max_size 16M
2. For MySql you have to have the variable:
max_allowed_packet to be equal to 16
This can be accomplished by:
modifying to /etc/my.cnf
and setting the:
set-variable = max_allowed_packet=16M
under: [mysqld]
Also keep in mind that my.cnf can reside in different dirs
depending on the installation. Usually it is /etc/my.cnf,
/var/lib/mysql/my.cnf, /usr/local/var/my.cnf.
3. Apache Upload Troubleshooting
If you are still having trouble once you set the parmeters above, then you should check the following apache limits
LimitRequestBody
LimitRequestFields
LimitRequestFieldSize
LimitRequestLine
You should check especially the first one in the
httpd.conf. It is possible the POST data is larger than the
value in the LimitRequestBody
4. I am not getting emails from the system
If you are not getting emails it is probably because your PHP has not been configured properly. Our system is set up to send email via the default php mail function. We have a test file to see if your php is configured to send email. You should download the file:
testmail.php
If this file you should modify the line:
$email='test@test.com';
with your own email. Then you should move this file to the web and go to this file in a browser and if your php is configured properly with the mail function you should receive an email. If you do not receive an email, then contact your administrator and ask them to fix your php so it is configured to use the mail function. Also, we have an option where you can send email via smtp. To send email via smtp look for the lines:
$smtp_server='localhost'; /* uncomment and edit to send email via SMTP */
$smtp_port=25; /* SMTP port */
$smtp_user=''; /* for SMTP AUTH */
$smtp_password=''; /* for SMTP AUTH */
MAKE SURE YOU UN-COMMENT the smtp_server line. You should ask your server administrator what to fill in for the following lines.
5. Spaw Editor Problems
If you have problems with the spaw editor then before you submit a ticket please do the following:
Open up the file
/spaw/config/spaw_control.config.php
1.
in this file look for the line:
$spaw_root='/home/user/yourdomain.com/htdocs/produgram/spaw/
and make sure this points to the right location of the spaw directory.
-If you do not know the path to your spaw directory then you should ask your hosting company.
-Make sure you have a trailing slash after spaw
2.
If you installed the program on a non-secure server then look for the lines:
if(!$HTTPS) {
$spaw_dir='http://www.YOURDOMAIN.com/DIRECTORY/spaw/'; // directory where spaw files are located
$spaw_base_url='http://www.YOURDOMAIN.com/DIRECTORY/'; // base url for images
and make sure this points to the right location. Where it has YOURDOMAIN above, you should fill this in with your domain name and where it has DIRECTORY above, you should fill this in with the directory name of the software that you are using.
IF YOU DID NOT INSTALL THE SOFTWARE ON A SECURE SERVER THEN YOU CAN SKIP THIS STEP.
If you installed the software on a secure server then look right below the lines
if(!$HTTPS) {
$spaw_dir='http://www.YOURDOMAIN.com/DIRECTORY/spaw/'; // directory where spaw files are located
$spaw_base_url='http://www.YOURDOMAIN.com/DIRECTORY/'; // base url for images
and you will notice an "else" and then the same lines. You should fill out the "spaw_dir" and "spaw_base_url" but make sure it starts with a https://
6. Library doesn't physically exist error
Answer: If you receive this error you should do the following:
1. go to spaw/config/spaw_control.config.php. Find array $spaw_imglibs. Correct the path to the images directory. It
should be like this:
/home/user/www.site.com/htdocs/product/img/ (with trailing slash)
2. Check that this directory physically exists, if not, create it.
3. Give the web process permissions to write to it. E.g.
chmod 777 img