The support manager includes a built-in document manager that allows you to distribute documents to registered users. When a user logs in to your support desk, there will be a document manager link where they can read the description of and download any documents you post. Begin by clicking Document Manager.
On this page you will see a list of documents you have added. You can add new documents and delete existing ones.
When adding or editing documents, you can enter a name for the document and select which interest groups it will be available to. You can also add short and long descriptions of the document using our built-in text editor (To view a user guide of the text editor, click here). Once you have browsed to the document on your hard drive, click Update to upload the document and its information.
