Data Maintenance

It is important to note by default we have the system set to automatically clean up old help desk tickets and also automatically delete old chat sessions and other maintenance items. We recommend leaving the default settings because it will help optimize your system and keep your database from getting too big. However you can change these setting in the file called omnisupport.php in the lib directory. You should look for variables called:
 

$tickets_cleanup=31;
$clear_logs=90;