If there are certain responses or web pages that you frequently show to users when chatting online, you can can those commands in your staff area by clicking Canned Responses.
Here you will see a list of canned responses you already have which you can edit and delete. To click Add Response to add a new one.
First give the command a name which will displayed in your chat window. Then select the type of command and the actual command. To type a message, select Message and enter it in the Command field; to type a URL, select URL and enter it in the Command field; etc. You can also select to have this command available to other staff members.
