Pre-installation

Step 1. Unpack the archive

If you are using Unix or Linux ssh (shell access), then you will need to first upload the archive file to your server and put it in the root directory of your web site. Once you have done that, run the following command at the command line (not including the leading ">"):

> unzip omnistarlive55.zip

This will automatically create a directory on your server called "support55" and unpack all of the archived files into it.

OR

If you do not have shell access to your server, you will have to use an FTP program with capabilities as noted on the main page.

First, unpack the archive using a program such as WinZip. If you use WinZip, before you unzip the file you must go to Options -> Configuration -> Miscellaneous, and undo the option for "Tar file smart CR / LF conversion".

This will automatically create a directory on your hard drive called "support55" and unzip the files into it.

Step 2 (VERY IMPORTANT). Rename to support directory.

The program unzips to support55 sub-directory when you unzip it. Your license file is set to use sub-directory support instead of support55. Therefore, when you unzip the folder you should re-name it to support.

It you want to install the program in any other directory than support, please submit a support ticket and let us know the name of the sub-directory that you would like to use.

Make sure you DO NOT HAVE 2 sub-directories.

Therefore instead of having:

www.yourdomain.com/helpdesk/support

You should have:

www.yourdomain.com/support/

(Note: Replace yourdomain.com with the actual domain name)

Step 3. Create an empty database

Create an empty database using anything you want for the database name, username and password.  You will later fill out all this database information on our install page.  If you need help with this step then you should contact your hosting company.   If you use an existing database, ALL DATA WILL BE DELETED. Write down the database name, username, password, and host for future reference.

Step 4. Language Pack (optional) (English is default)

If you want your user pages to appear in another language other then English you can customize the file called:

english.php

Located in the lib directory.

If you ever need to update the language pack after you install, choose "Update Language Pack" from your administrator control panel.