Install Problems:
Permission Problems
After you install the program if you go to your admin login screen in a browser ( i.e. yourdomain.com/tell/admin/index.php) and you receive an error about file or directory permissions, then you should set the permissions on the file or directory that is indicated in the error message. If you have already set the permissions correctly as indicated in the message and you still get the error then you should do the following:
1. Go to your tell directory using an FTP program or SSH access.
2. Look for the etools2.php file and rename it to any other file name ( i.e. etools2.php.bak)
3. Look for the etools2_noperm.php file and rename it to etools2.php.
*Once you have completed these three steps above you should no longer receive the permission errors.
Blank Page Seen After Install
Solution 1
If you install the program and you are able to login but when you login and click on one of the sections you see a blank page, then go to:
http://www.yourdomain.com/tell/start/
(Please note: replace www.yourdomain.com with your actual domain name)
This page will double check to make sure you have decrypted all of the files. There are 2 main files that you must encrypt, and if you go to this page follow all the links until it tell you that you can successfully use the product. If at any page you are asked to enter a decryption code then you should enter the word: omnistar
Solution 2
If you install our program and you go to the admin directory and see a blank page then you should do the following:
chmod 666 lib/etools2.php
Open the articles.php file you will see a line:
error_reporting(1);
change this to say:
error_reporting(64);
then do a chmod 444 lib/articles.php
And then go to our www.yourdomain.com/tell/admin/ and see if you see errors. If you cannot figure out from the errors what to do, then you can open a support ticket by going to our Online Support Center.
Reset Administrative Password
You will need to follow these instructions if you ever loose your administrative password and you would like to reset the password.
1) Download the reset_password.php file from your tell directory.
2) Open that file in an editor and enter in your database information between the single quotes.
3) Save the file and upload back into your tell directory.
4) Once it's been uploaded then go to that page in a web browser, once you visit the page in a web browser it will reset the username and password back to
login: admin
password: admin
Then you should login with admin/admin and change the password.
5) Make sure you remove your database information from the reset_password.php page.
If you have any further questions enter a support ticket.