MySql Troubleshooting

It is important when you install the software to make sure you are using an EMPTY DATABASE. DO NOT USE A DATABASE WITH EXISTING DATA.

If you try to install our software and you get a MySql error, then make sure you follow the following steps before contacting us. Download the testmysql.php file using any ftp program. The testmysql.php file is located in the main directory. Once you download the file open the file using any editor software. You can even use Windows Notepad. Fill in your MySql information at the top of the file with the database name, database username and database password and database host. Once you fill out this information, move the file back to your web server. Once the file is back on your web server go to that file from using any web browser such as Microsoft IE or Netscape. The page should say MySql_OK. If the page does not say MySql_OK then you should contact your hosting company because your MySql information is not correct. This is a problem your hosting company has to fix and we cannot help because it has nothing to do with our software. However, if you would like a letter to forward your hosting company click here.

If you visit testmysql.php you see

MySQL errors or other Errors then

Contact your hosting company

If you see MySql_OK then

Our technical team can install the product for you. You can fill out the form:

http://www.omnistaretools.com/install/

If you see "MySQL_OK" and you also see a Bunch Of Tables listed then

Pull up the page omnisupport.php in the lib directory with any editor and make sure your database information is filled out at the top of the file. When you finish editing the file make sure you move it back to your web server and set the permissions to 444.