Installation

When installing Omnistar Support, the first step is to change the permissions to certain files and directories.

Step 1. Change permissions of certain files and directories

If you have shell access, go into the support directory (where you installed the program), and run the following commands (not including the leading ">"):

> chmod 777 admin

> chmod 777 img

> chmod 666 lib/omnisupport.php

> chmod 666 lib/omnisupport_noperm.php

> chmod 666 spaw/config/spaw_control.config.php

If you are using an FTP program instead of shell access, you will have to consult your program's documentation to learn how to change permissions. Click here to see how to change file and folder permissions in FileZilla. Another example of such a process can be found in our WS_FTP User Guide under the "Change Permissions" section. (Most programs will have a process similar to this.)

Step 2. Pull up the install page in your browser

From a browser access: http://www.YourDomain.com/support/install.php

Follow the instructions on this page and fill out all information and click the Install button.

Step 3. Secure the directories and files

Omnistar Live is now installed and you have to change permissions to certain directories and files to make everything secure.

> chmod 755 admin

> chmod 444 lib/omnisupport.php

> chmod 444 lib/omnisupport_noperm.php

Step 4. Move license file to admin directory

Copy the live_license.txt file to the admin directory.

Step 5. Program Installed

Visit http://www.yourdomain.com/support/admin/index.php.

If you see a login page, then you have successfully installed the program. You can login by using the following information:

Login: admin

Password: admin

Change your admin password once you are logged into Omnistar Live by clicking on the "Manage Password" link.

Your operators should login to the staff area located here:

http://www.yourdomain.com/support/staff/index.php

To access the user pages simply go here:

http://www.yourdomain.com/support/index.php